If you have encountered a problem we have created the following help section to guide you to a resolution. We understand that a web usability error is frustrating, but with Loadmart your money is always safe. Loadmart has some of the most honest sellers on the net and errors are most likely unintentional.
For any unanswered questions in this section, email us at support@loadmart.com for additional information.
All Sales are Digital - > Free Shipping!
For Buyers
How do I buy and download a product from Loadmart?
To buy a download you need to first click the "ADD TO CART" button and confirm your payment options. Once you submit your payment via Paypal click the return to store button pictured bellow.

You will be redirected to the download page where you can click the link to download your file.
How do I open the download I purchased?
If you can't open the file you downloaded it is most often because you do not have winzip installed on your computer. Winzip is used to zip up many smaller files into one file. Mac users have their own version of Winzip. It is available for free from many vendors on the net. All other issues should be addressed directly to the seller. You may contact the seller via the contact form. See next help topic to learn how to contact the seller.
How do I contact the seller from which I bought the item?
The seller contact form is found on the right-hand side of each ad from the seller. Pay special attention to the user-handle as some sellers may be selling the same item.
What is Loadmart's return policy?
24 Hours standard or contact the seller directly with any issues or refund requests.
How do I request a refund?
The fastest way to get a refund is to contact the seller and request a refund. If the seller is unresponsive, you can contact support@loadmart.com or sales@loadmart.com and request a refund. Do not start disputes with Paypal as disputes take 8 days to process.
What Safety Practices and Security Measures does Loadmart use to protect me?
To prevent fraud and scams Loadmart requires that all sales initially go to a central Loadmart owned Paypal account. It is only after one week has passed that we send the money to the individual sellers Paypal account. This system benefits both the sellers and the buyers. Buyers do not need to worry that the seller will run away with their money in case they misrepresented the product and sellers do not have to worry about scammers using stolen credit cards to purchase their products. Buyers Paypal email address is never shown to the seller instead the seller will only see the order number along with the product title and vice versa. Buyers can contact the seller via the contact seller form. Files being offered for sale are stored on a secure server and cannot be accessed by anybody without being purchased first. All transactions are handled by Paypal, Loadmart only issues the download link once Paypal confirms the purchase.
For Sellers
About Loadmart and how we can help you.
Loadmart is a marketplace where sellers and buyers of digital goods meet. Digital content can be instantly downloaded without the need to input your address or create an account with Loadmart. Anybody can sign up to use Loadmart and sell their digital content. It is free to create an account and since Loadmart is a subscription-less website your items never expire and you never have to worry about paying a subscription fee on a regular basis. It is only when your items sell that Loadmart collects a 20% commission of the sale price. Seller must own the copyrights or have permission from the copyright holder to sell and distribute the product. Loadmart respects the copyright law and will take action at its sole discretion against violators. In addition, items that violate the terms and conditions of Paypal will have the same consequences as products that violate the Terms and Conditions of Loadmart.
How do I start selling my content on Loadmart?
Selling on Loadmart is fun and financially rewarding as there is no need to ship and package the item. Before you can begin selling your content on Loadmart you must first sign-up by clicking here: Sign-up to Sell on Loadmart. Once you have completed the registration wait for our staff to approve your application. This process may take anywhere from 2-12 hours. Approving your applications assures that you are entered into our database as a seller and puts your Paypal email address on our payout list. Sales are distributed every Thursday for the previous week of selling. Joining our seller program is free and carries no monthly fees or hidden charges. Loadmart will not and cannot charge your Paypal account for any reason as we a subscription-less website. Commissions of 20% are deducted only when you sell a product. Your products will never be removed and they do not expire, unless you decide to remove them yourself (excludes products that violate Loadmart's and Paypal's Terms and Conditions).
How does the selling process work in a nutshell?
The first step is to register with Loadmart as a Seller. Once approved, you create an ad for your product and upload the file to our secure servers. We understand that your files are valuable, therefore we keep them locked away on our servers unless they become purchased. The beauty of Loadmart is that you do not have to ship or package any files, in fact once you post the item for sale no other input is required from you. Your sales will be sent to your Paypal account after 8 days of the purchase.
How and when do I get paid?
You will get paid directly into your paypal account.
Why is my file not attached to the ad?
When you upload the file, make sure you click the "Commit file to product feature" option. If done correctly you should see the file size under the product image in your ad. If the file size field is empty in your ad, this means that you forgot to select the "Commit file to product feature" option.
What Safety Practices and Security Measures does Loadmart use to protect me?
To prevent fraud and scams Loadmart requires that all sales initially go to a central Loadmart owned Paypal account. It is only after one week has passed that we send the money to the individual sellers Paypal account. This system benefits both the sellers and the buyers. Buyers do not need to worry that the seller will run away with their money in case they misrepresented the product and sellers do not have to worry about scammers using stolen credit cards to purchase their products. Buyers Paypal email address is never shown to the seller instead the seller will only see the order number along with the product title and vice versa. Buyers can contact the seller via the contact seller form. Files being offered for sale are stored on a secure server and cannot be accessed by anybody without being purchased first. All transactions are handled by Paypal, Loadmart only issues the download link once Paypal confirms the purchase.
If you believe an item sold in our marketplace infringes your copyrights, email us immediately under support@loadmart.com or copyright@loadmart.com.